Union College is part of the University of Queensland (UQ), St Lucia, Brisbane and is one of the largest residential Colleges at UQ – accommodating over 330 students plus staff.
Cymax has been the trusted IT provider to Union College since 1999. During this lengthy time, the College has undergone the changeover of three CEOs and three Operations Managers, yet Cymax continued to be the College’s trusted IT service provider – a result of Cymax’s commitment to delivering outstanding service and solutions.
MIFQ Mental Illness Fellowship Queensland provides both individualised and group support settings to people experiencing mental health concerns.
We had a small internal ICT team of two people who been here for a number of years, and their skill set was moderately limited. One of the big benefits we’ve had going to Cymax is the access to a broad pool of skill sets. So being a small organisation, about 100 FTE, you know, we can’t always have everything that we need within the organisation.
So their skill sets were the best that they could do at the time, but, you know, incredibly complicated and increasingly so ICT environment, that did mean we were limited in our capability the ICT space.
So we want our employees to be able to do the important things that are important to the business like their service notes the quality improvement, and just the HR elements in the field. Obviously, IT is a key way that that has to happen. So we’ve been on a journey of increasing mobility of our workforce in the last six months in particular.
And how that’s happened, obviously the support of Cymax has been integral to that success, both in being able to help us provision devices to support workers in the field, but also working through strategically about what sort of network choices do we have? How do we manage the data utilisation? And also planning for growth.
If cybersecurity still feels like a gap, it’s time to stabilise, secure and modernise.
