Outsourcing your organisation’s tech support demands good decision making skills. A fully fledged IT support is the cornerstone of every business, so make sure you hire a well-trained team. There are innumerable advantages in working with a Managed Service Provider (MSP). The quality of your relationship with your technical team reflects the quality of your work that you deliver to your clients. Below are 5 pro-tips to maintain a healthy relationship with your outsourced IT team.
1. Establish trust to align your requirements
On legal agreements,relationshipsare built on the basis of policies that we need to follow, but as a matter of fact it is undoubtedly the connection and understanding between two parties. One of the best ways to build trust is to engage them in conversation, keeping all the components transparent. Also, give them an opportunity to do the same whenexplaining their services to you. Ask them questions in order to evaluate their responses and strategies and also go undercover to learn the strong suits of the company before drawing any conclusions.
2. Building strength
A common mistake businesses make is to wait until they feel the need to outsource IT functions. This is a speculative way of dealing with the IT structure of your business. Always be cautious before the damage provokes and destroys the entire IT structure. Hence, it is advisable to look for a MSP when you are not under pressure. Taking IT support for granted will hamper your work and cause more trouble for bout you and your employees. So amplifying your IT functions needs support of a top-notch team.
3. Define the scope
Be precise about the scope of services that you are expecting from them, before initiating a discussion. Make a comprehensive list of services that is required for your business. The scope of technological capacity to meet your business needs should be well defined.
4. Establish their roles
Be specific on what functions will be performed in-house and which are supposed to be handled by the MSP. This is particularly important because some of the tasks can be managed within the department and the rest can be given to outsourced firm.
5. Treat Your MSP like a part of the business
Establishing open channels of communication is the right way to leverage a managed IT service provider. Schedule regular meetings and include discussions regarding new plans, strategies and growth. Considering your MSP as one of your departments will help you in achieving your goals and in growing revenue.